This Privacy Policy explains what information we may collect, why we collect it, and how it may be used when interacting with our website, premium rate services, or SMS features. This policy applies exclusively to services operated by Calleaseuk Ltd.
We provide an Information, Connection and Signposting Service (ICSS), helping users obtain official contact numbers for UK organisations through our website and premium rate services.
Calleaseuk Ltd is the organisation responsible for handling your personal data and acts as the Data Controller under applicable UK data protection law.
If you have concerns regarding how your information is processed, you may:
Depending on how you use our services, we may process the following information:
Basic identification details such as name or title
Contact information including email, phone number, and address
Payment-related information where applicable
Records of transactions, enquiries, or refund requests
Device type and browser details
IP address and website activity
Usage patterns and visitor interactions
We may use anonymised data for reporting and service improvement. We do not intentionally collect sensitive personal information.
Your information may be collected through the following channels:
We use personal information to operate, maintain, and improve our services. This may include:
We rely on lawful grounds including contractual necessity, legal compliance, and legitimate business interests when processing your personal data.
Our website may use cookies and analytics technologies to improve functionality and understand user behaviour.
Users can control or disable cookies through their browser settings. For more information about cookies, visit www.allaboutcookies.org
We may share information where necessary with the following parties:
All data sharing is carried out securely and in accordance with applicable legal requirements.
Some service providers may operate outside the United Kingdom. Where international processing occurs:
We take appropriate measures to protect your information from unauthorised access, misuse, loss, or disclosure.
Access to personal data is restricted to authorised individuals who require it for legitimate business purposes only.
We retain information only for as long as reasonably necessary to fulfil the purposes for which it was collected.
| Data Type | Retention Period |
|---|---|
| General customer and usage data | Up to 12 months |
| Financial or refund-related records | Up to 3 months |
| SMS-related records | Up to 12 months |
| Anonymised analytical data | Indefinite (anonymised) |
Under applicable data protection laws, you may have the right to:
Request access to your personal data
Correct inaccurate information we hold
Request deletion of your information
Restrict or object to certain processing activities
Request transfer of your personal data where applicable
Most requests are typically handled within one month of receipt.
Our website may contain links to third-party websites.
We are not responsible for how external websites collect or process user information. Users should review third-party privacy policies independently before sharing any personal data.
This Privacy Policy may be updated from time to time to reflect changes in our practices or applicable regulations.
For any questions or concerns regarding this Privacy Policy or your personal data, please get in touch using the details below: